~ Store Policies ~

Accepted Methods of Payment:

We accept Visa, Mastercard, American Express and Discover. We accept all forms of Pay Pal Payment. If paying by check through PayPal, your check must clear PayPal's system BEFORE your products will be shipped.

Shipping Time:

The time needed to ship merchandise will vary depending on the shipment's location and the particular time of year. Customers should expect a 7-10 day delivery time.

Shipping Methods:

Merchandise will be shipped using Ground Service where possible. In addition, some items may be shipped directly from the manufacturer to customers.

Return Merchandise Policy:

All claims for shortages, damages, etc., must be made within 48 hours. All returns must be made within 10 days of customer's receipt of merchandise. Permission for any return merchandise must be secured from our return department. You must email the refund request to returns@butterflybabiesboutique.com (with "RETURN" in the subject field), at which time the return authorization number (RA#) with return instructions will be sent to you. No packages will be accepted without a Return Authorization Number written clearly on the package. All items must be returned with the following: All original contents (Products, manuals, instructions, etc.) Original packaging original invoice or receipt.

We can refund shipping costs only if the return is a result of our error. You are responsible for all charges on shipments that are refused or returned with no fault on our part. The limit of our liability is the replacement cost of any item you purchase from us. You will also be charged a 15% restocking fee.

Items Not Returnable:

Manufactures Defects:

Damaged Shipments. If you notice damage after opening your package keep all the packing and call the freight carrier to return and inspect the damage and file a claim. We are not responsible for damage caused by the freight carrier.